Returns & Refunds Made Clear.
We want you to shop with confidence. This Refund Policy explains returns, refunds, exchanges and what to do if your water toy, beach product or outdoor item arrives damaged or incorrect.
1. Overview
This Refund Policy applies to physical products purchased from our website, including water toys, pool accessories, beach products, outdoor recreation items and related products.
We want every customer to have a positive shopping experience. If you receive an item that is damaged, defective, incorrect or otherwise eligible for return, please contact our support team before sending the item back.
Important: Please contact us before returning any product. Returns sent without prior instructions may be delayed or may not be accepted.
2. Return Window
We generally accept eligible return requests within 30 days after delivery.
Your return request should be submitted within this period. After the applicable return period has expired, we may not be able to offer a return, refund or exchange unless required by applicable law.
The return period begins when the order is marked as delivered by the shipping carrier.
3. Return Eligibility
To be eligible for a return, the product should generally meet the following conditions:
- The item must be unused or only minimally handled for inspection.
- The item must not be damaged, modified or altered by the customer.
- The item should include the original packaging where reasonably possible.
- Accessories, manuals, attachments and included components should be returned with the product.
- You must provide proof of purchase, such as an order number or order confirmation email.
- The return request must be approved before the product is shipped back.
We reserve the right to review the condition of returned products before approving a refund or exchange.
4. Non-Returnable Items
Certain products or situations may not qualify for return, including:
- Products that have been heavily used or damaged after delivery.
- Products that have been intentionally modified or altered.
- Items missing important parts or accessories.
- Products returned without prior authorization.
- Clearance or final-sale products clearly identified as non-returnable.
- Products that cannot reasonably be resold because of their condition, where permitted by applicable law.
For water and outdoor products, please inspect the item carefully before use. Once a product has been used in water or heavily used outdoors, its return condition may be affected.
5. How to Start a Return
To request a return, please contact our support team and provide the following information:
- Your order number
- The email address used for the order
- The name of the product you want to return
- The reason for the return
- Photos or videos if the product is damaged, defective or incorrect
After reviewing your request, we will provide return instructions if the return is approved.
Please do not ship a product back until you receive instructions from our support team.
6. Return Shipping
Customers are generally responsible for return shipping costs when returning an item because of personal preference, change of mind or other customer-related reasons.
If the return is caused by our error, such as receiving the wrong product or receiving a product that arrived damaged, we may cover or reimburse reasonable return shipping costs.
- Original shipping fees are generally non-refundable, unless required by applicable law.
- We recommend using a trackable shipping service.
- We are not responsible for returned packages that are lost in transit when no tracking is available.
- Additional shipping costs may apply if a replacement needs to be shipped.
7. Refund Process
Once we receive your returned product, we may inspect its condition before approving the refund.
If your return is approved, the refund will generally be issued to the original payment method used for the order.
Depending on your bank, card issuer or payment provider, it may take several business days for the refund to appear in your account after it has been processed.
If a returned product is significantly used, damaged, missing parts or otherwise not in acceptable return condition, we may refuse the refund or provide a partial refund where permitted by applicable law.
8. Exchanges
We may offer an exchange for an eligible damaged, defective or incorrect product depending on product availability.
If the same product is unavailable, we may offer a refund or another reasonable solution.
Exchanges caused by personal preference or change of mind may require the customer to cover return and replacement shipping costs.
9. Damaged, Defective or Wrong Items
Please inspect your order shortly after delivery. If your product arrives damaged, defective or different from what you ordered, contact us as soon as possible.
Please provide your order number and clear photos or videos showing the product and the issue.
- Photograph the outer shipping package.
- Photograph the shipping label.
- Photograph the product and packaging.
- Provide a short video when it helps demonstrate a product problem.
- Keep the product and packaging until the issue has been reviewed.
After reviewing the situation, we may offer a replacement, exchange, refund or another appropriate solution.
10. Late or Missing Refunds
If your refund has been approved but you do not see it in your account, please first check your bank account or payment statement.
You may also contact your card issuer or payment provider because processing times vary between financial institutions.
If you still cannot locate the refund after the expected processing period, please contact us with your order number and refund information.
11. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
We cannot guarantee cancellation once an order has been processed, packed or shipped.
If the order has already shipped, you may need to receive the product and follow the standard return process.
12. Refused or Undeliverable Packages
If an order is refused, unclaimed or returned because of an incorrect address, failure to collect the package, unpaid applicable charges or another customer-related reason, additional shipping or handling costs may apply.
Any refund may be reduced by applicable shipping, return or handling costs where permitted by law.
13. Policy Changes
We may update this Refund Policy from time to time to reflect changes to our products, services or business practices.
Updates will be posted on this page with a revised "Last Updated" date.
14. Contact Us
If you have questions about returns, refunds, exchanges, damaged products or order issues, please contact our support team.