Fast, Clear Delivery.

1. Overview

This Shipping & Delivery Policy applies to physical products purchased from our website, including phone coolers, chargers, gaming accessories, audio products and other electronics accessories.

We work to process and ship orders as quickly as possible. Delivery times are estimates and may vary depending on your destination, product availability, shipping carrier, customs clearance, holidays, weather conditions or other circumstances outside our control.

2. Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed. Processing time does not include weekends, public holidays or carrier transit time.

• Orders placed on weekends or holidays may begin processing on the next business day.
• During sales, holidays or high-volume periods, processing may take longer than usual.
• If an item is temporarily unavailable, we may contact you by email with an update or solution.
• Payment verification or fraud prevention checks may delay processing in some cases.

3. Estimated Delivery Times

Delivery time depends on your shipping destination and selected shipping method. The table below provides general estimates only.

These estimates do not guarantee exact delivery dates. Actual delivery may be faster or slower depending on carrier performance and local conditions.

4. Shipping Fees

Shipping fees may vary depending on your destination, selected shipping method, order value, product weight and current promotions.

• Shipping fees are shown at checkout before you complete your order.
• Free shipping may be available for selected orders or promotional periods.
• Express shipping, if available, may require an additional fee.
• Original shipping fees are generally non-refundable unless required by law or caused by our error.

5. Tracking Information

Once your order has shipped, you may receive a shipping confirmation email with tracking information. Tracking updates may take 24–72 hours to appear after the carrier receives the package.

• If tracking does not update immediately, please wait a short period and check again.
• Some international shipments may show fewer tracking updates during transit.
• If you have not received tracking information after the normal processing period, contact us with your order number.

6. International Shipping

We may ship to selected international regions depending on product availability, shipping carrier support and local restrictions.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees or other charges required by their country or local authorities. These charges are not included in the product price unless clearly stated at checkout.

7. Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Please check your name, street address, apartment number, city, state, postal code, country and phone number before submitting your order.

• We are not responsible for delays caused by incorrect or incomplete addresses.
• If a package is returned due to incorrect address information, additional shipping fees may apply.
• If you need to change your address, contact us as soon as possible after placing the order.
• We cannot guarantee address changes once an order has been processed or shipped.

8. Delivery Delays

While we aim to deliver within the estimated timeframe, delays may happen for reasons outside our control.

• Carrier delays or high shipping volume
• Weather events or natural disasters
• Customs inspection or clearance delays
• Incorrect or incomplete shipping information
• Public holidays or local delivery disruptions
• Payment verification or security review

If your order is significantly delayed, please contact us with your order number and we will help check the available shipping information.

9. Lost or Missing Packages

If tracking shows that your package was delivered but you cannot find it, please first check your mailbox, front door, building reception, parcel locker, neighbors or local delivery office.

If the package is still missing, contact us with your order number and tracking details. We may need to work with the carrier to investigate the shipment.

We are not responsible for packages stolen after confirmed delivery, but we will do our best to help you review the situation and available options.

10. Damaged Packages or Items

Please inspect your package as soon as it arrives. If your item arrives damaged, defective or incorrect, contact us as soon as possible with your order number and clear photos or videos of the issue.

• Take photos of the shipping box, label, packaging and damaged item.
• Keep the product and packaging until the issue is reviewed.
• Do not dispose of the damaged item before contacting support.
• We may offer a replacement, exchange, refund or other solution after review.

11. Split Shipments

In some cases, items from the same order may ship separately due to product availability, warehouse location or carrier arrangements. If your order is split into multiple shipments, you may receive more than one tracking number.

12. Refused or Unclaimed Packages

If a package is refused, unclaimed or returned to sender due to customer error, incorrect address, unpaid customs fees or failure to collect the package, additional shipping or handling fees may apply.

Refunds for refused or unclaimed packages may exclude original shipping fees, return shipping costs and other applicable charges.

13. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have questions about shipping, delivery, tracking or delayed packages, please contact our support team.