Smooth Shipping. Ready for Water.

1. Shipping Overview

This Shipping & Delivery Policy applies to physical products purchased through our website, including water sports products, outdoor water equipment, accessories and related lifestyle products.

We work to process and ship orders as efficiently as possible. Delivery times are estimates and may vary depending on your destination, shipping method, product availability, carrier performance, customs processing, holidays and other external factors.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing time refers to the time required to prepare your order before it is handed to the shipping carrier. It does not include the carrier's transit time.

• Orders placed during weekends or public holidays may begin processing on the next business day.
• Orders placed during promotional campaigns or periods of high demand may require additional processing time.
• Product availability may affect processing times.
• Payment verification or security checks may occasionally delay order processing.

3. Estimated Delivery Times

Delivery times depend on the destination, shipping method and carrier selected for your order. The following estimates are provided as a general reference.

Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary due to carrier conditions, customs processing and local delivery circumstances.

4. Shipping Fees

Shipping costs may vary depending on your destination, order size, product weight, shipping method and available promotions.

• Applicable shipping charges are displayed during checkout before payment is completed.
• Promotional free-shipping offers may be available for selected products or orders.
• Express shipping may involve an additional charge where available.
• Shipping charges are generally non-refundable unless required by applicable law or caused by an error on our part.

5. Order Tracking

After your order has been shipped, tracking information may be provided by email when available.

Please note that tracking information may not appear immediately. It can take approximately 24–72 hours after shipment for the carrier's tracking system to display the first update.

• Check your email and spam or junk folder for shipping notifications.
• International shipments may receive fewer tracking updates during certain stages of transit.
• If your tracking information has not updated for an extended period, please contact us with your order number.

6. International Shipping

We may offer shipping to selected international destinations depending on product availability, carrier coverage and local regulations.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your name, street address, apartment or unit number, city, state or province, postal code, country and contact information.

• We are not responsible for delivery problems caused by incorrect or incomplete addresses.
• Additional shipping charges may apply if an order needs to be reshipped because of an incorrect address.
• If you need to change your shipping address, contact us as soon as possible after placing your order.
• Address changes cannot always be guaranteed once an order has entered processing or has already shipped.

8. Delivery Delays

We make reasonable efforts to meet estimated delivery times. However, delays may occur due to circumstances beyond our reasonable control.

• Carrier delays or unusually high shipping volumes
• Severe weather or natural events
• Customs inspections or clearance
• Public holidays and local delivery schedules
• Incorrect or incomplete delivery information
• Payment verification or security reviews

If your order is significantly delayed, please contact our support team with your order number and available tracking information.

9. Lost or Missing Packages

If tracking shows that a package has been delivered but you cannot locate it, please first check your mailbox, front door, building reception, parcel locker, neighbors or local delivery location.

If the package remains missing, contact us with your order number and tracking information. We may work with the shipping carrier to investigate the shipment.

We cannot guarantee reimbursement for packages that are confirmed as delivered but subsequently lost or stolen after delivery. However, we will make reasonable efforts to assist with the carrier investigation.

10. Damaged or Incorrect Items

Please inspect your package and product as soon as reasonably possible after delivery.

If your order arrives damaged, defective or different from what you ordered, please contact us with your order number and clear photos or videos showing the issue.

• Photograph the shipping box and shipping label.
• Photograph the internal packaging.
• Photograph the affected product or accessory.
• Keep the original packaging until the issue has been reviewed.
• Do not discard damaged products before contacting customer support.

11. Split Shipments

Some orders may be shipped in multiple packages depending on product availability, warehouse location or carrier arrangements.

If an order is split into multiple shipments, you may receive separate tracking numbers and delivery dates.

12. Refused or Unclaimed Packages

If a package is refused, unclaimed or returned to the sender because of customer error, incorrect address, unpaid import charges or failure to collect the shipment, additional shipping or handling costs may apply.

Any refund for a returned package may be reduced by original shipping costs, return shipping costs or other applicable charges, subject to our Refund Policy and applicable law.

13. Product-Specific Shipping Considerations

Certain water sports and outdoor products may require special packaging or handling because of their size, shape, materials or accessories.

Product-specific shipping information, where applicable, will be provided on the relevant product page or during checkout.

Customers should review the product description and shipping information before completing an order.

14. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our shipping methods, products, carriers or business practices.

Any updated version will be posted on this page together with a revised “Last Updated” date.

15. Contact Us

If you have questions about shipping, delivery, tracking, damaged products or delayed orders, please contact our customer support team.